When ill or injured you and your immediate family are entitled to a home visit from a welfare representative and a gift voucher.
Eligibility
This benefit is available to a member, member’s spouse, or dependent child who through sickness or accident, is in hospital for a stay of at least 24 hours or at home recovering for a period of at least 7 days. Recovering at home does not mean self-isolating at home due to a COVID illness.
Continuity
This benefit is available for a maximum of 10 fortnightly visits (permission to extend may be given by the office). The intent of this benefit is to ascertain if the member, partner, or dependent children require further support.
Financial discretion is to be given as to how much may be spent to support Member, Partner and dependent children BUT must not exceed the maximum.
Under no circumstances can vouchers or gift baskets be substituted for cash.
Vouchers and Gift Baskets cannot be substituted for cash.
Receipts must be provided for any purchase and accompany claim forms.
Vouchers to be offered are Countdown, Pak n Save, New World, BP, Z, Warehouse or Farmers.