
Healthcare99
Invoices more than 30 days since the treatment date will not be covered. The Trustee may, at their discretion, agree to pay invoices over 30 days where there are genuine extenuating circumstances. You will need to provide these details to the Secretary.
Please ensure eftpos receipts are not obscuring any details on the invoice. All invoices must show your name, address, date of treatment, treatment provided, invoice number and charges.
Provide the full details of your medical condition or symptoms that require treatment for every claim. This information is required for claims statistics and auditing purposes. Failure to complete this correctly will delay your claim until you provide the correct information.
Specialist & Test claims are reimbursement only, we will not pre-approve these. We may from time to time, use our discretion to pre-approve in extenuating circumstances.