NZFFWS
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NZ Firefighters Welfare Society COVID Protocols

December 2021

To ensure that we are working in alignment with the Government, these protocols have been developed using the “Unite Covid-19” website guidance.

We recognise that the wellbeing of our members is paramount, however the wellbeing of the nation must be considered in all our interactions with our members, staff, and volunteer personnel.

Our organisation structure is unique. We have taken the most conservative approach to ensure the safety of all of our members, employees, and contractors.

It must be recognised and acknowledged that these protocols have been developed in an emerging emergency situation and are subject to change with short notice, as and when government advice or public social situations dictate.

Alert level boundaries

It is recognised that our Regions will not always align with Alert level boundaries. Our members and our representatives will not cross COVID boundaries regardless of whether they are “within region”. There may be extraordinary circumstances such as a national emergency, where this will be allowed, however this will only happen with written permission from MBIE.

Communication

FOR THE PURPOSES OF MANAGING OUR MEMBERS WELLBEING WE ASK THAT WHERE PRACTICAL ALL CORRESPONDENCE IS CONDUCTED VIA EMAIL. Reducing phone-based correspondence allows our staff to concentrate on supporting our members.

​ALL COMMUNICATION TO OUR MEMBERS WILL BE CONDUCTED THROUGH OUR WEBSITE AND SOCIAL MEDIA CHANNELS.

Protocols at red, orange and green traffic light settings

ALERT LEVEL AND SERVICE RISK FACTORS NZFFWS MEASURES
RED – in person services Action needed to protect health system – system facing unsustainable number of hospitalisations. Action needed to protect at-risk populations
  • In person services such as home and hospital visits are allowed but COVID regulations to apply
  • Vaccination confirmation may be required
  • Hygiene measures such as sanitising and wearing a mask will be observed before and after entering a member’s home
RED – other service Action needed to protect health system – system facing unsustainable number of hospitalisations. Action needed to protect at-risk populations
  • Non-contact home deliveries (baskets) may be available subject to supply
  • Online services are still available – reimbursements, grants and loans can be applied for
  • All requests should be made online
  • Phone based wellbeing support is available

RED – holiday homes

No linen service will be provided if you are travelling from or entering a holiday home in a red traffic light alert level

Action needed to protect health system – system facing unsustainable number of hospitalisations. Action needed to protect at-risk populations
  • All homes are open. Record keeping and scanning required
  • NO LINEN WILL BE SUPPLIED (this includes sheets, pillow cases and towels)
  • House guests only. No visitors
  • As we are unable to verify vaccination status, ALL NON-VACCINATED PROTOCOLS WILL BE IN PLACE
  • Cleaning on departure required by members as per rules. Caretaker/contractors may be required to perform a deep clean
  • No members to be in the home if a deep clean is in progress
  • Caretakers to check cleanliness of home after each members departure and before next members arrival
  • All cleaning services will be done as per COVID protocols
  • A register for contact tracing will be maintained
  • All members will have COVID Bluetooth on to support the tracking of their visit
  • POSTERS AND INFORMATION IN HOUSE will include: COVID signage, QR code and what to do if there is an alert level change
  • All government protocols to be observed
  • Homes may be offered to MIQ or FENZ as emergency isolation quarantine facilities.
ORANGE – in person services ​Increasing community transmission with increasing pressure on health system. Whole of health system is focusing resources but can manage – primary care, public health, and hospitals. Increasing risk to at risk
populations
  • In person services such as home and hospital visits are allowed – record keeping/scanning and face masks are required
  • Vaccination confirmation may be required
ORANGE – other service Increasing community transmission with increasing pressure on health system. Whole of health system is focusing resources but can manage – primary care, public health, and hospitals. Increasing risk to at risk populations
  • Non-contact home deliveries (baskets) will be made through Level 3 subject to supply
  • Online services are still available – reimbursements, grants and loans can be applied for
  • Phone based wellbeing support is available
ORANGE – holiday homes ​Increasing community transmission with increasing pressure on health system. Whole of health system is focusing resources but can manage – primary care, public health, and hospitals. Increasing risk to at risk
populations
  • All homes are open – record keeping/scanning required. As we are unable to verify vaccination status, ALL NON-VACCINATED PROTOCOLS WILL BE IN PLACE
  • A register for contact tracing will be maintained
  • Any additional people within the house will also be recorded
  • All visitors will have COVID Bluetooth on to support the tracking of their visit
  • In house surface cleaning and hygiene protocols to be observed
  • POSTERS AND INFORMATION IN HOUSE will include: COVID signage, QR code and what to do if there is an alert level change
  • All existing advanced bookings will be honoured
  • We encourage our members to book online or via the app
  • Cleaning on departure required by members as per rules. Caretaker/contractors may be required to perform a deep clean
  • No members to be in the home if a deep clean is in progress
  • Caretakers to check cleanliness of home after each member’s departure and before next members arrival
  • All cleaning services will be done as per COVID protocols
  • All government protocols to be observed
  • Homes may be offered to MIQ or FENZ as emergency isolation quarantine facilities
GREEN – in person services COVID-19 across New Zealand, including sporadic imported cases.
Limited community transmission. COVID-19 hospitalisations are at a manageable level. Whole of health system is ready to respond – primary care, public health, and hospitals
  • All services resume as normal – but with caution and respect for social distancing and mask wearing where appropriate
  • Record keeping and scanning required
  • Hygiene measures will be observed before and after entering a member’s home
GREEN – other service COVID-19 across New Zealand, including sporadic imported cases.
Limited community transmission. COVID-19 hospitalisations are at a manageable level. Whole of health system is ready to respond – primary care, public health, and hospitals
  • All services resume as normal – but with caution and respect for social distancing and mask wearing where appropriate
  • Record keeping and scanning required
  • Hygiene measures will be observed before and after entering a member’s home
GREEN – holiday homes ​COVID-19 across New Zealand, including sporadic imported cases.
Limited community transmission. COVID-19 hospitalisations are at a manageable level. Whole of health system is ready to respond – primary care, public health, and hospitals
  • All homes are open and available to book
  • Record keeping/scanning required
  • Vaccination confirmation may be required
  • A register for contact tracing will be maintained
  • Any additional people/visitors within the house will also be recorded
  • All visitors will have COVID Bluetooth on to support the tracking of their visit
  • Cleaning on departure required by members as per rules
  • POSTERS AND INFORMATION IN HOUSE will include: COVID signage, QR code and what to do if there is an alert level change
  • All existing advanced bookings will be honoured
  • We encourage our members to book online or via the app